Manufacturing
OVERVIEW
The ability to supply customers with high-quality technical support can be a key differentiator for your product. Many small and medium-sized organisations find themselves having to use expensive development resources to provide the level of support needed, preventing them from working on revenue generating projects.
To prevent this Clariont offers an outsourced technical support helpdesk that leaves your developers free to work on product enhancement or new development projects.
HIGH-QUALITY AND COST-EFFECTIVE HELPDESK SUPPORT
Initially we will undertake a skills transfer to ensure we have the necessary knowledge to provide the high level of support that your customers expect. Then we will take over your technical support helpdesk by providing a US-based front end to handle and manage all the calls.
The service will be custom-designed around your requirements utilising ITIL standards and covers:
- Customised online support system and knowledge base that provides a single point of contact for all support and total incident management
- SLA based on your priorities
- In-depth and regular reporting enabling you to identify product areas that may need attention
- We provide first line technical support for many of our customers' products delivering a seamless and high-quality service for the end user.